Terms of Use

Orders

• Minimum order value is £10.00 (before Postage and Handling)
• Orders are typically dispatched within 2 business days from the date placed. Please note, however, that some delays may be experienced during busy periods (such as Christmas, Holidays, Trade Shows etc)

Exchange Rates

• The alternate currency values are indicative only and may not reflect the exact currency exchange rate available on the day of purchase.
• Your order will be charged in British Pounds at the displayed amount.

International Customers and VAT (Value Added Tax)

• The website will add the appropriate amount of VAT (if applicable) to the displayed price, based on your shipping location and relevant tax rate. The amount of VAT being charged is also displayed separately for your convenience.
• Non-EU customers (goods shipped outside of European Union) will not be charged for VAT.

Stock

• At any given time, Empire Beads has thousands of bead types moving through our warehouse. Some of these beads are one off production items which are not manufactured on a continual basis. We import these lines so that our stock is continually interesting and new. This also means that we may not always be able to provide a bead that you have previously purchased.
• Whilst we try to keep beads in our catalogue in stock at all times, due various factors this is not always achievable. We are rarely out of stock for a long period of time, so please keep checking to see whether we have received a new shipment

Payment

• We accept payment via Visa, Mastercard or Bank Transfer
• All prices are exclusive of VAT, VAT will be automatically added at the applicable rate to your order based on your country of residence
• Please note that payment must be received and cleared prior to the dispatch of goods

Shipping

• Shipping costs are determined by the total weight and/or cubic measurement of the packaged goods
• Shipments within the United Kingdom are sent via Royal Mail or Business Post Courier
• Shipments outside the United Kingdom are sent via Royal Mail AirMail or Royal Mail Surface Mail. Due to international mail weight limitations, orders over 2kg cannot be shipped via regular solutions. Please contact us if you have a heavy order to ship and we will be able to provide alternate solutions such as UPS or freight forwarding

Note: Orders sent via Standard Post are not traceable and will NOT be replaced if lost. We recommend you choose a traceable and therefore more secure method of postage such as Signed For™ or Airsure©

Packaging

• Some of our stock is pre-packed by our suppliers, but not all of it.
• If you order multiple packs of one item, chances are you will have them combined in one larger bag.
• We are not able to provide our customers with a pre-packing service at this stage.

Return, Exchange and Damaged Goods Policy

• We do not give refunds if you change your mind, so please choose your goods carefully.
• Discounted Items, Special Offers, Promotions with Promotional Codes, Global Promotions, cut lengths, and items sold by weight will not be exchanged or refunded. We are happy to exchange all other goods if they are returned in their original packaging within 7 days of receipt. Empire Beads will not cover the shipping charges incurred by your return. You will be liable to pay the cost of returning the goods and also the cost of having the new goods shipped to you
• Exchanges may be subject to a £1 handling charge and additional postage costs, unless the goods are found to be damaged or faulty. If goods are found to be damaged or faulty, and we agree to an exchange or refund, we will send you a postage envelope to be used to return the damaged or faulty goods, and replace and return the damaged or faulty goods at no cost to you
• For exchange items, you are required to include your name, trading name, telephone number, fax number, delivery address and reason for return
• Orders sent via standard post are not traceable and will not be replaced if lost. Signed For™ , Airsure©, and Business Post parcels will be traced and recovered if possible. Lost items will be replaced. Please contact our warehouse on +44 01235-527-335 if you have not received your parcel. Please quote your consignment number as provided with your dispatch notice
• If you receive an incomplete or damaged consignment, please contact our warehouse on +44 01235 527 335 immediately upon receipt
• Returns will not be accepted for any reason after 10 working days from receipt

Site Security

• The order process on this site is fully secure. All order and payment details are encrypted prior to sending and transferred across an SSL. Empire Beads is a fully qualified owner of a site security certificate.

Privacy Policy

• All customer information stored by Empire Beads is used for internal purposes only. We do not distribute or sell your personal details to any third party. All data is stored on site in a secure and encrypted database
• All customer information stored by Empire Beads is used for internal purposes only. We do not distribute or sell your personal details to any third party
• Our mailing list is used solely to inform customers of new developments, shipments, special offers and discounts. If you wish to unsubscribe from our mailing list, please log into your account and modify your newsletter subscriptions